TERMS AND CONDITIONS

Welcome to the Mis-GuidedTours.co.uk website terms and conditions for use. These terms and conditions apply to all purchases made through Mis-Guided Tours whether online or offline. By accessing this Website and/or making a purchase you agree to be bound by the terms and conditions set out below.

Our Terms and Conditions contain legal obligations, we recommend you to read them carefully.

Unless otherwise stated, purchases made through Mis-Guided Tours.co.uk or any other Mis-Guided Tours affiliated website are subject to these Terms and Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.

1 Terms Of Use 

1.1 All use of the web site www.Mis-GuidedTours.co.uk (“the Site”) is on the terms and conditions below. If you do not agree to these conditions cease use of the Site immediately.

1.2 You may print and keep a copy of these terms. They are a legal agreement between us and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the Site.

1.3 By using www.Mis-GuidedTours.co.uk or any Mis-Guided Tours-affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.

1.4 If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use goldentours.com or a Mis-Guided Tours-affiliated website.

1.5 Mis-Guided Tours may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Mis-Guided Tours. Your continued use of Mis-GuidedTours.co.uk or a Mis-Guided Tours-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

1.6 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Mis-Guided Tours.co.uk content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Mis-Guided Tours.co.uk content requires the prior written permission of Mis-Guided Tours.

1.7 You agree to use Mis-Guided Tours.co.uk and Mis-Guided Tours-affiliated websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Mis-GuidedTours.co.uk.

1.8 Your use of Mis-Guided Tours.co.uk. or any Mis-Guided Tours-affiliated sites is intended for personal, non-commercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Mis-Guided Tours.

 

2 Visitor Provided Material 

2.1 In these terms of use, visitor provided “material” includes without limitation, text, images, audio material, video material and audio-visual material that you submit to our website, for whatever purpose.

2.2 Any material that a visitor to this Website sends or posts to Mis-GuidedTours.co.uk shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy

2.3 When using Mis-GuidedTours.co.uk you shall not post or send to or from this Website any material:

  1. For which you have not obtained all necessary consents;
  2. That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  3. That violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory.
  4. This is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

2.4 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material that is in breach if this website.

3 Your Account 

3.1 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password.

3.2 You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

3.3. You shall not share or copy any text or images from you account portal.

 

4 Pricing – Inclusions & Exclusions 

4.1  Prices shown on Mis-Guided Tours website are per person unless otherwise stated.

4.2 Prices are subject to change, until the booking has been confirmed.

4.3 What is included is stated specifically on each page.

4.4 For groups 10 participants or more, group tariffs may be available on request, click here for further details.

4.5 Children under sixteen must be accompanied by an adult.

4.6 Unless otherwise specified, prices do not include any local taxes, charges or fees.

4.7 Prices do not Include (unless stated otherwise) – gratuities to the guide, driver or tour manager, food and beverages and transfers to/from stations.

4.8 Gratuities are at your discretion.

4.9 Revised pricing, practices, offers, commercial catalogues, pricelists and schedules or other documents upon which pricing strategies are based on are considered in conjunction with Pricing Practices Guide.

5 Payment 

5.1 Mis-Guided Tours accepts the following Credit Cards Visa and MasterCard.

5.2 There is no charge or service fee for processing Credit-card payments.

5.3 Full payment is required at the time of booking.

 

6 Amendments & Cancellations 

6.1 Amendments and cancellations by you can only be made to tours 30 days prior to the departure time and date otherwise 100% charge will apply.

 

7 Refunds & Compensation 

7.1 In the event of adverse weather, a voucher for a future date will be given, no refund will be granted. The guide’s opinion to the suitability of the tour will be final and only exceptional conditions will stop the tour going ahead.

7.2 In the unlikely event that a guide is unable to attend the tour for any reason a full tour ticket refund will be granted immediately and without reservation, no liability will be taken for other bookings associated with the tours.

 

8 Complaints 

8.1 We want you to enjoy your experience with us. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way. Please let us know by email info@Mis-GuidedTours.co.uk and we will respond to you within 3 – 5 business days.

9 E-tickets 

9.1 Customers purchasing tickets on this website will receive an e-ticket. The Customer will need to print the e-ticket and bring the printed copy with them to present to a member of the Mis-Guided Tours staff at the meeting point.

9.2 Customers with e-tickets must bring the printed e-ticket along with the credit card used to make the purchase as proof of ID.

9.3 Mis-Guided Tours reserves the right to refuse any e-tickets presented without the credit card used to make the purchase, should there be any suggestion that the ticket is not valid for any reason.

10 Special Requirements 

10.1 At Mis-Guided Tours we do our best to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities on our walking tours as they may not be suitable for everyone. If you have a medical condition, please consult your Doctor if you are in doubt about your suitability.

10.2 Mis-Guided Tours will not be responsible for any allergic reactions that may occur at any location where you may eat on the tours. It is your responsibility to liaise with the host restaurant and you should ensure that you have written acknowledgement of your allergies from them.

11 Tour Information 

11.1 We may, at our discretion, require any person to withdraw from any tour, if we deem their acts or conduct offensive, or a nuisance to other passengers, and we shall have no further liability.

11.2 We reserve the right to cancel any tours due to lack of demand. We also reserve the right to alter at any time any price, place visited, itinerary owing to unforeseen circumstances. Every endeavour will be made to advise guests in advance of any alterations that are deemed necessary.

11.3 Should the client fail to arrive or arrive late at the starting point or during the tour, the tour will not be delayed in order to wait for the client and then no liability can be accepted.

 

Mis-Guided Tours Gift Certificates 

  1. 1 All gift certificates are non-refundable, non-transferable and cannot be exchanged for cash or used for the purchase of gift vouchers.
  2. 2 Gift certificates can only be redeemed online (subject to availability).
  3. 3 Gift certificates are valid for 12 months from date of issue.

 

Accident Or Loss 

  1. 1 We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost.
  2. 2 We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

General Conditions 

  1. 1 No agent or proprietor of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors.
  2. 2 All matters concerning this booking shall be subject to English Law. If you have comments about your tour, you should make them to the company. Mis-Guided Tours c/o Carriages, Newark Castle Station, Newark. NG24 1BL